How to create a new order

1. Sign in to Vivid POS and enter your PIN.
2. Open the navigation menu and tap Service Areas.
3. Select Dining Room, tap the table, and enter the number of guests.
4. A new order screen opens — add items from the menu by tapping them.
5. Tap Done when finished adding items.

Note: The same flow applies for Bar, Take Out, and Delivery — just tap the respective service area tab and hit the + button.

How to fire a course or send an order to the kitchen

1. Once items are added, tap Send / Stay at the bottom of the screen.
2. Items turn gray confirming they have been sent to the kitchen.
3. You can continue adding items to the ticket — tap Send / Stay again to fire additional courses without closing the check.

How to reorder items from past orders

1. Tap the left navigation button and select Orders.
2. Find and tap the past order number.
3. Tap the + Select button at the bottom right.
4. Select the items to reorder and tap Reorder.

How to do quick reorders

Need another round fast? Double-tap the quantity number on any item in the current order. For example, double-tapping a quantity of 4 instantly bumps it to 5. No extra taps needed.

How to process transactions when offline

If your internet goes down, Vivid POS continues to accept cash transactions. Credit card processing and access to past transactions will be unavailable until the connection is restored. Once back online the terminals sync automatically with each other and the cloud.

Look for the black offline banner at the top of the screen — if you see it, check your internet connection and contact support if it persists.

How to split checks

1. On any open order, tap the split icon.
2. Choose Split Evenly and enter how many ways to split.
3. Or choose Split by Position for fine dining where each guest pays for their own items.
4. Paid checks show green — open checks show red.
5. Tap Merge at any time to combine split checks back into one.

How to set a count for items

You can limit how many of any item can be sold per session — useful for daily specials or limited stock.

1. Long press the item on the POS menu.
2. Tap Set Count.
3. Enter the maximum quantity available.
4. Once the count is reached, the item grays out and cannot be added to new orders.