Customer Display System (CDS)

Customer Display System (CDS)

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What is the CDS?

The Customer Display System is a second screen that faces the customer at the counter. It mirrors the order being built on the POS in real time — customers can see each item added, the running total, and the payment confirmation without leaning over the counter. This builds trust and reduces order errors.

What the CDS shows

  • Each item and price as the server builds the order
  • Applied discounts and their amounts
  • Subtotal, tax, and final total
  • Amount tendered and change due during cash payment
  • A thank you or promotional message after payment

How to set up the CDS

  1. Connect the CDS device to the same network as your POS terminals.
  2. Open the CDS app and log in with your Vivid credentials.
  3. Select the POS station this CDS is paired with.
  4. The screen will begin mirroring that POS terminal automatically.

Note: The CDS must be paired to a specific POS station. If you have multiple terminals, each needs its own CDS device.

How to add a promotional message to the CDS

  1. In the backend portal go to Configuration then Customer Display.
  2. Enter your promotional message or tagline in the Idle Message field.
  3. Upload a logo or promotional image if desired.
  4. Click Save. The message appears when no order is active.

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